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Manager: Data Centre and Network Facility Operations – VDNET23
Role purpose:
Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily Data Centre operations and Network facilities activities that ensure achievement of highest possible KPI targets, operational excellence as well as efficiency in network operations processes and cost.
Responsible for acquisition, management and maintenance of Network facilities and physical/civil infrastructure including but not limited to Data centers and BTS sites
Key accountabilities and decision ownership
Services Contract Governance: Control and operational management of the partners to deliver optimal end-to-end network availability and KPI target; including PM audits ATP’s, and quality of workmanship on all operational sites.
Data Centre layout and Environment: Drive end-to-end process and governance to ensure there is structured Data Centre layout, cabling, and equipment positioning, implementation of heat and smoke detection and fire suppression to fully achieve efficiencies and compliance to Vodacom standards.
Cooling and Power: Drive end-to-end operations of critical systems to the Data Centre such as HVAC, UPS and Generators to fully achieve Vodacom standards and other required regulations in the country.
Capacity Management: Drive end-to-end processes and procedures to manage Network infrastructure capacities and capabilities.
Property Management: Plan and execute maintenance of Network civil infrastructure and physical property, including management of leases, contracts and statutory/ regulatory compliance. Management of site acquisition agents to ensure timely acquisition and preparations of lease agreements for site rollout.
BCM/DRP: Ensure operational alignment and adherence to the company BCM/DRP policy and strategy.
Must have technical/professional qualifications:
University degree in Telecommunications/ Electrical/ Civil Engineering
3+ years’ experience in Telecommunications Operations management
3+ years’ in operation support, installations and commissioning
Proven experience of working with multiple suppliers/vendors/ partners
Advanced knowledge of mobile telecommunications network architecture/technologies
Sound understanding of project management
Knowledge of Data Centre management will be an advantage
Core competencies, knowledge and experience
Problem analysis and resolution
Planning and organizing
Partner Governance
SLA Management
Incident Management
Process Management
Risk management
Job Type : Full-time
Employment Type : Permanent
Closing Date : Ongoing
Cyber Defence Operations Manager
Role purpose:
Cyber Defence Operations (CDO) is Vodacom Tanzania’s Cyber Defence Operations Centre of Excellence.
CDO’s mission is to protect Vodacom customers against cyber risks. CDO is specifically accountable for delivering:
- Cyber Defence operational leadership within Vodacom Tanzania.
- Cyber Defence operational capabilities to Vodacom Tanzania, to enhance Vodacom’s cyber defence posture and reduce its cyber risks.
The purpose of this role is to provide the Vodacom Tanzania element of the Cyber Defence Operations (CDO) ‘follow the sun’ security incident management operational model. This role is responsible for picking up security incidents, managing and coordinating them to resolution. This includes management of; incident analytics and triage, response and mitigation activities, and the coordination between the various involved parties for service restoration and root cause investigations. This includes as well vulnerabilities identified in the Vodacom systems, through various sources such as tools scanning and external sources
Key accountabilities and decision ownership:
Impact on the business
Responsible for the set-up, execution and maintenance of the security incident management and coordination process in conjunction with incident management capabilities
Support the global implementation of Vodafone’s and Vodacom Group cyber incident management operating model, frameworks, processes and tools.
Management of the vulnerability scanning, patching and penetration tests and tracking resolution of vulnerabilities and patches in Vodacom systems, per the relevant Vodacom security policies
Continuously monitor Vodacom systems for security incidents, threats and malware that may happen and perform investigation
Coordinate all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines
Perform risk assessments across Technology areas, provide risk reports (including risk management committee reports and audit committee reports) to management as and when requested
Customers, supplier and third parties
Managing the incident processes between all relevant parties (Vodafone, Operating Companies, Suppliers, etc.)
Coordination of analytical processes and incident response measures
Act as a Vodacom Tanzania cyber incident management expert, using his/her personal experience and judgment to quickly determine the right treatment of cyber events and incidents.
Co-ordinate the technical & non-technical responses to live cyber events and incidents across resolver teams.
Leadership and teamwork
Functional lead for managed incident handling as well as underlying processes and tools
Contribute to the overall performance and success of the Cyber Defence Operations
Team up with other teams, departments and customers for problem and incident resolution
Build and manage relationships with key stakeholders to disseminate information and drive mitigating actions.
Work with other cyber teams to identify significant threats/actors posing a potential risk to Vodacom.
Innovation and change
Set-up of analytics framework and tools
Taking ownership for incident management processes
Drive and improve incident management capabilities
Communication
Strong communication skills in order to drive the various operationally required incident communication processes with the Cyber Defence Operations environment towards Vodacom and non-Vodacom staff, internal and external customers as well as partners and suppliers
Managing the incident process communication and provisioning of appropriate technical media (e.g. on demand conference call lines)
Driving incident emergency communication processes
Provide oral and written reporting and analytics on all cyber security incidents.
Be included in our out of hours on call schedules, providing 24/7 support.
Coordinate the information security awareness and trainings to all users, and monitor effectiveness of the awareness and trainings
Responsible for clear, accurate and punctual communications to internal stakeholders and customer facing teams
Responsible for chairing and driving Management and/or Technical conference calls and discussions, and escalations, up to Director level
Perform any other task that may be assigned to him/her from Cyber Security management
Core competencies, knowledge and experience
Must have technical / professional qualifications:
Bachelor of Science Degree in Telecommunications, Information/Cyber Security, Information technology or Computer Science
Security certifications (CEH, GCIA, CISM, CISA, CISSP or equivalent)
Minimum of three years’ experience in Technology Systems security and/or Cyber security field
Advanced knowledge of mobile telecommunications network architectures, IT systems, networks and applications.
Experience in Penetration Testing / Ethical Hacking
Experience in Databases and servers management
Experience in Networking
Experience in Web Applications
Experience in scripting and programming languages
Experience in working on international projects
A reputation for self-motivation, integrity, cultural sensitivity and strong interpersonal skills
Skills
Good communication skills
Excellent interpersonal skills;
High level negotiation skills;
Extensive computer user knowledge and skills essential; in Word, Power point and Excel
Strong analytical skills;
Excellent planning and organizing skills.
Good business acumen
Project Management skills
Conflict resolution skills
Ability to work independently and under pressure.
Personal Attributes
Integrity
Strategic orientation balanced with operational imperatives
Ability to deal with issues of a complex nature
Ability to work under constant and changing pressure.
Assertiveness
Results oriented
Team player;
Resilient individual
Action Orientation and high energy level
Interpersonal sensitivity.
Job Type : Full-time
Employment Type : Permanent
Closing Date : 11-Jun-19, 8:59:00 PM
Cyber Security Demand & Delivery Specialist
Role purpose:
Demand and delivery are key aspects to a continuous and sustainable security landscape, in efforts to ensure safe and secure Vodacom services to our customers
This role is responsible for effective, efficient and careful planning of Vodacom Tanzania cyber security projects and operations, to ensure very minimal business operations. This includes identification of security needs (demands), coordinating delivery of the needs and ensuring security operations are running as designed. Capacity growth and trends, management reports and presentations are also key responsibilities of this role
Key accountabilities and decision ownership:
Impact on the business
- Own demand planning and forecasting for Technology security, for all systems, services and processes within the portfolio, working together with vendors and internal customers
- Coordinate delivery and assessment of cyber security baselines (CSBs) across all Vodacom relevant business areas and processes
- Perform internal controls self-assessment (CSAs) to validate compliance to security policies, such as user access management, information security and Technology security policies
- Customers, supplier and third parties
- Monitor compliance of the Technology security managed services contract, to ensure it is within agreed SLA
- Ensure proper implementation and change management process compliance for all planned and emergency changes in Technology systems
Leadership and teamwork
- Monitor and minimize licenses utilization charges as a result of excess usage of un-needed services
- Owner of the Technology security Incidents, Requests, Changes and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
- Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated
Technology security systems
- Provide regular and accurate management reporting on Technology security service performance. This includes management KPIs reports and SLA reports
- Ensure proper validation, timely completion and accuracy of audit checklists and user access rights review for Technology areas
Innovation and change
- Delivery of Technology security services and operations to ensure operational metrics are optimized
- Drive continuous improvement through simplification of key cyber security processes
Communication
- Drive internal and third party service review meetings covering performance, service improvements, quality and processes
- Make recommendations for Technology security service Improvement Plans and ensure actions are followed through to completion in a timely manner
- Responsible for chairing and driving Management and/or Technical conference calls and discussions, and escalations, related to cyber defence and delivery
- Ensure licenses and support renewals for all security products are performed well in advance of expiry, to avoid service interruptions
- Perform any other task that may be assigned to him/her from Cyber Security management
Core competencies, knowledge and experience
Must have technical / professional qualifications:
- Bachelor of Science Degree in Telecommunications, Information/Cyber Security, Information technology or Computer Science
- Security certifications (CEH, GCIA, CISM, CISA, CISSP or equivalent) will be an added advantage
- Minimum of three years’ experience in Technology Systems security and/or Cyber security field
- Advanced knowledge of mobile telecommunications network architectures, IT systems, networks and applications.
- A reputation for self-motivation, integrity, cultural sensitivity and strong interpersonal skills
Skills
- Good communication skills
- Excellent interpersonal skills;
- Extensive computer user knowledge and skills essential; in Word, Power point and Excel
- Strong analytical skills;
- Excellent planning and organizing skills.
- Good business acumen
- Project Management skills
- Conflict resolution skills
- Ability to work independently and under pressure.
- Personal Attributes
- Integrity
- Strategic orientation balanced with operational imperatives
- Ability to deal with issues of a complex nature
- Ability to work under constant and changing pressure.
- Resilient individual
- Action Orientation and high energy level
- Interpersonal sensitivity
Job Type : Full-time
Employment Type : Permanent
Closing Date : 11-Jun-19, 8:59:00 PM
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