Job Vacancy at KCB bank

Transaction Monitoring And Dispute Management Executive 

Key Responsibilities

• Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
• Resolving ECRM/ITSM Card related queries
• Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
• Daily monitor online transactions and resolve all issues related to 3D authorization.
• Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
• Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
• Oblige to any other job as assigned from time by the line manager

Daily Responsibilities

• Transaction monitoring on VRM, MIGS, GATEKEEPER, FIMI and TWFA
• Resolution of ECRM and IT-SM on matters in Transaction Monitoring Unit
• Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
• Work as a link between support team and sales team on timely submission of supporting documents on acquiring to resolve arising disputes.
• Undertake timely resolution of card related disputes as they arise from customers
• Continuously monitor card transaction activity, by constantly checking the daily reports and provide solution for any matters arising.

Requirements:

• Bachelor’s degree in Banking /Finance or equivalent
• Professional qualification in IT Related certification is an added advantage
• Master’s degree in Management is an added advantage
• Minimum 2 years of experience in Banking is required

How to Apply:

Please visit our Recruitment Portal below and submit your application.

CLICK HERE TO APPLY

Key Responsibilities

• Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment) on card products.
• Recruitment of profitable new business and establish, manage and develop long term, profitable relationships, ensuring the provision of first class customer service and maximizing business opportunities to achieve key objectives and goals.
• Manager card business will take on the role and responsibilities of a Team Leader as well as carrying out normal Activities and targets around card business.
• Champion card products development, enhancements, and new feature/functionality that deliver best in class solutions leading to optimum customer service, quality, accuracy and responsiveness.
• Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
• Act as an enabler to card business team, branch staff especially Relationship officers/customer service champions by providing them with tools and information to optimize sales.
• Monitor sales performance on a daily, weekly and monthly basis and provide results to Head of digital financial services.
• Support handling of customer feedback and follow up to closure all disputes arising from card products.
• Any other activity assigned by the line manager.

Daily Responsibilities

Staff Management 5%

Team Leader:

• Lead, motivate and develop a bespoke team, working a cross-country region, selling the full range of card products, to achieve income generation, business objectives and goals
• Performance Management responsibilities for direct reports

 New Business Development 45%.

• Recruit new business within the allocated market at a profitable level
• Proactively create and develop strategic partnerships on card products.
• Build close working relationships with Branch staff, SME and Corporate team  to create business opportunities
• Identification of cross sale opportunities and introduction of leads to relevant teams.
• Implement activities to deliver value added products and services, generating increased income and revenue from existing card products.
• Fully understand the workings of card products, the pricing and risk strategy.
• Work with products development and projects team to deliver new card products in the market.

Customer contact (35%)

• Conduct routine customer engagements and visitation on daily basis and share the report to the Head of Digital financial services.
• Have discussions and negotiations with customers and relevant stakeholders on commercial and operational issues, and take the necessary actions.
• The role holder is also responsible for managing and responding to customer requirements both on acquiring and issuing business.
• Establish, build and maintain ongoing relationships with customers to develop and protect business income
• Negotiate pricing and contracts with customers at senior management or director level.
• Develop a deep understanding of the needs and requirements of customers’ businesses
• Make sound commercial judgments in order to retain and fully develop customer base
• Provide evidence of customer demand to influence new products / enhancements / solutions

Planning and research (5%)

• Responsible for developing a personal sales strategy and plan to achieve targeted objectives and goals
• Personal time management on day to day activities to maximize return on resources
• Keeping fully updated on customer activities as reported in the media and via internal Group sources
• Maintain and understand the business environment in which the customer operates
• Constantly update knowledge on all products and services offered by KCB.

Requirements:

• Bachelor’s Degree in Banking /Finance or equivalent
• Relevant professional qualification in Merchant Acquiring and card issuing is an added advantage.
• Master’s Degree in Business Administration is an added advantage
• Minimum 5 years of experience in Banking, with at least 3 years in card business is essential

How to Apply:

Please visit our Recruitment Portal below and submit your application.

CLICK HERE TO APPLY

Key Responsibilities

• Develop product strategy vision and roadmaps, and developing short, medium and long-term features to achieve the vision.
• Be a key enabler of the bank’s digital strategy, product vision and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
• Development of superior user experience and processes on digital services.
• Drive deposits, collections, payments, credits and transfers on digital channels.
• Execute product implementation between Business; Operations, Technology & all third parties.
• Create MIS tools to gauge market perception of various digital products and services.
• Work with head of DFS to drive product launches including working with corporate affairs division, marketing and public relations teams, Direct Sales executives and other program management team members.
• Support Project lead on digital financial services products in an efficient and effective program implementation.
• Develop work plans for new and improved capabilities, together with internal and external partners and maintain service levels agreements with relevant functions and third parties.
• Motivate, coach, mentor and develop a high performing team.

Daily Responsibilities

• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application and model price and value propositions for digital products and services.
• Work closely with the technical teams, marketing teams and program management to deliver product to market.
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
• Work with Business leadership, Retail, Corporate, Sahl to understand the customer and their needs and concerns as well as define solutions.
• Support the Head of DFS in diverse business tasks.

Requirements:

• Bachelor Degree Bsc. Computer Science, business administration, banking and finance or related studies
• Professional Qualifications in Product Management, Project Management, AGILE Practices is an added advantage
• Master’s Degree in Business Administration is an added advantage
• Minimum 6 years of experience in Banking with at least 3 years in Product Development &Management is essential

How to Apply:

Please visit our Recruitment Portal below and submit your application.

CLICK HERE TO APPLY