About us
Welcome to the Mount Meru Hotel. Located in Arusha, an oasis of tranquillity on Tanzania’s gateway to major tour tourist destinations regardless of the season, the hotel comprises of 178 well-appointed guest rooms and suites, 2 restaurants, 2 bars, 24-hour In-Room Dining service, an outdoor swimming pool and a well-equipped gymnasium. Mount Meru Hotel provides the perfect venue for meetings and events with more than 1500 sqm of meeting and banquet space, perfect for seminars, large conferences, cocktail events and corporate dinners, an ideal mix of categories to meet the needs of corporate and MICE visitors to the country.
The property offers uninterrupted views of the Mount Meru, the second-highest mountain in Tanzania, after Mount Kilimanjaro and pristine landscaped private gardens overlooking the Golf Club. The Mount Meru Hotel is located only 45 minutes drive from Kilimanjaro International Airport (JRO), 20 minutes from Arusha Airport (ARK) and a 10-minute walk from the Arusha International Conference Center (AICC) and the historical Arusha Clock Tower.
Director Of Rooms
Mount Meru Hotel
Location Arusha, Tanzania
Education and Certifications
Diploma in Hospitality & Tourism Management
Ideally Bachelor’s degree in Hospitality Management
OPERA Property Management System software certified, will be an advantage
Experience
- Extensive Rooms Experience in Hospitality operations within an international hotel brand
- Minimum 5 years of relevant experience in a managerial position of Front Office/Housekeeping
- Strong technical skills in all Microsoft Office applications and PMS system
- Experience in East Africa is an advantage
- Excellent communication skills both written and spoken in English
- Knowledge of a second language will be an asse
- Understanding of Revenue Management processes
- Proven experience with a wide variety of productivity and business software
- Demonstrated experience in handling complex situations
Knowledge, Skills and Abilities
- Prepares the budget and forecast for Rooms Division and Capital Expenditure budget
- Ensures that the annual Rooms budgets, monthly and weekly forecasts accurate
- Ability to effectively coordinate and manage tasks and priorities
- Conduct daily walk through to ensure standards, cleanliness together with all policies and procedures are adhered in front and heart of the house areas
- Coordinates with Revenue and Sales team to maximise room occupancy, rate and profits
- Reviews and monitor direct expenses in all departments and be able to explain differences
- Develops an operational strategy aligned with the business strategy and leads its execution
- Reviews and audits expenses and manage revenue targets
- Reviews reports and monthly P&L to determine operations performance against budget
- Coaches and supports the team to effectively manage occupancy, rate and expenses
- Adheres to and promote the Health & Safety policies to ensure a safe work environment
- Manages all operational tasks including their delegation and follow-up
- Ability to effectively coordinate and manage tasks, ensuring high time management
- Ensures clear communications with all other department heads
- Regularly schedule and attend departmental meetings and training sessions
- Possess and excellent attention to detail, analyse issues and identifies improvements
- Emphasises guest satisfaction during departmental meetings and focuses on continuous improvements
- Uses personal judgment and expertise to enhance the customer experience
- Maintains a high profile in the day to day Rooms Division operation
- Ensures that the morale of all colleagues is high and as a result, productivity is high
- Develops strong teams through active involvement in the operations and the development and support of a continually evolving team
- Ensures that the morale of all colleagues is high and as a result, productivity is high
- Being knowledgeable of information on the hotel and surrounding area
- Be self-motivated and proactive going beyond the call of duty
- Ability to offer personalised service to every guest
- Trustworthy and discrete with a high degree of personal integrity and positive attitude
- Develops and maintain positive working relationships; support team to reach common goals
- Performs other reasonable job duties as requested by General Manager
- Ability to work days, nights, weekends and holidays when required by the business