Job Title: Bank Officers (Several Positions)
Location: Central Zone, Dar Zone, Eastern Zone, Highland Zone, Lake Zone,
Northern Zone, Southern Zone, Western Zone.
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Job Purpose:
· To provide outstanding customer experience to NMB customers and prospective customers.
· To ensure customer satisfaction is met at all times through giving professional advice on NMB’s products and services
· To provide quick and friendly service in responding to customer enquiries and complaints so as to maximize customer satisfaction.
Main Responsibilities:
· Attending day to day banking enquiries from customers on the range of products and services
· Engaging, knowing and addressing customers’ needs
· Providing banking services to NMB customers in an efficient and friendly manner like telling and enquiry services
· Reporting suspicious transactions and activities as per the policies and procedures
· Understanding customer needs and expectations and selling appropriate product and services
· Supporting customers in filling KYC forms when opening Accounts
· Responding to customer complaints in a timely manner and ensure they are given feedback on the resolution to their satisfaction
· Cross selling of Bank products to existing customers inside and outside banking hall
· Managing the TAT in issuing ATM card, Cheque books, and customer statements.
· Upselling and cross selling of bank’s products
· Planning and documenting customer visits and action oriented after visit call reports
· Ensuring optimal banking hall utilization through keeping it organized, clean and displaying of marketing materials and signage, signboard and queue logistics
· Participate in bring new business leads to the Branch as per the assigned targets
· Maximize customer satisfaction by giving advisory services to customers on their life cycle needs
· Maintaining professionalism and business acumen in dealing with customers.
Knowledge, and Skills required:
· Business awareness
· Understanding of bank’s products and services
· Customer service oriented knowledge
· Accuracy/attention to details
· Standard computer skills,
· Interpersonal skills
· presentation and communication skills
· Sales skills
Qualifications and Experience:
· Degree or equivalent, or Diploma
· Work experience not a requirement for degree holders & equivalent
· At least 2 years of work experience is required for Diploma holders
PS: Applicants must indicate the specific zone of preference when applying.
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Deadline:2018-08-11
