Job Opportunity at Workforce Management and Consultancy, Receptionist

Job Description

Job title: Receptionist
Location: Tanzania
Industry: Airline

Role Purpose
To provide comprehensive switchboard services and reception services in response to business needs, while adhering to all laid down safety and security standards.

Key Accountability/Responsibilities

Handle calls and attend to customers for efficient and effective office operations/functions
Proper handover at switchboard and the reception ensuring that the incoming staff is well briefed updated to ensure continuity.
Receive visitors at the company headquarters and guide them promptly and accurately with security standards to avoid security lapses
Answering/responding to customer inquiries on delayed, cancellation and arrival of flights to improve customer satisfaction and reduce cases of complains
Ensure that all calls are answered by the second ring and all calls made to company network at least 95% of them are attended to, then direct them as required in order to achieve efficiency
Send out daily reports on private calls made by staff for charging purposes
Product knowledge is a must by keeping yourself up to date with all developments within company network and all over the world, hence ensuring awareness
Identify inaccessible extensions, links and faulty lines and report to engineers for repai
Knowledge and Compliance with relevant security procedures to minimize security threats/risks and enhance safety
Any other official duties as may be assigned by the controlling officer.

Academic qualifications

Essential