Job Opportunity at Airtel, Revenue Assurance Analyst

Revenue Assurance Analyst

About us

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers.

In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce.

Bharti Airtel had over 335 million customers across its operations at the end of August 2015. To know more please visit, www.airtel.com

Revenue Assurance Analyst

Location: Dar es Salaam, Tanzania

Airtel Tanzania PLC is one of the leading providers of telecommunications and mobile money services with operations across Tanzania. Headquartered in Dar es Salaam, Airtel Tanzania ranks amongst the top 3 mobile services providers in Tanzania in terms of subscribers. Airtel Tanzania offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice , data services as well as mobile money services both nationally and internationally. Airtel Tanzania aims to continue providing a simple and intuitive customer experience through streamlined customer journeys.

Airtel Tanzania PLC was launched in October 2001 and is Tanzania’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunications sector.

Airtel Tanzania PLC is looking for a suitable candidate for the Revenue Assurance Analyst Position. The KYC & Contract Management specialist will be Provide a comprehensive revenue assurance for GSM revenue streams in order to minimize leakages and maximize revenue. Provide Coordination of the Revenue Assurance and Billing Assurance function.

Key deliverables;

RA Compliance Universe adherence

Maintain high levels of compliance above 97% for GSM
Implement Revenue Assurance SOPs & RA Manuals to cover emerging risks and better management of existing risks

Institutionalize Best Practices & Leverage Group Synergies

Implement Group wide initiatives
Support Project management teams for major system launches to do comprehensive risk analysis and ensure First Time Right
Build knowledge base and key learning’s, maintain standards UAT templates and already implemented processes for compliance

Contribute to Cash Benefits for the business

Detect and plug revenue leakages
Identify missed revenue opportunities
Continuous review of service paths and revenue paths and contribute to evolve RA control environment to cover emerging risks and minimize the existing leakages

Ensure First Time Right implementation of new products

Liaise with CFT to understand the complete architecture, end to end service path and revenue path, and perform UAT cases
Highlight to business the emerging risks
Ensure the creation of use cases for UAT testing including negative tests

Issue Closure

Close loop with CFT for fast closure of issues within agreed timelines
Escalate appropriately when required through proper hierarchy
Take ownership to get issues closed

Accurate Reporting

Provide weekly/monthly reports in a timely manner as required by business and Group RAFM
Build a reports check to daily monitor revenue trends for specific services to detect any abnormal trending
Report on all revenue loss incidents to management

Internal Audit

Should strictly be satisfactory or above

Ensure adherence and compliance to internal and group processes

Qualifications and Experience;