Job Opportunities at Vodacom

Job Opportunity at Vodacom, Enterprise Support Executive

Enterprise Support Executive

Vodacom

Dar es Salaam, Dar es Salaam, Tanzania

Role Purpose

To ensure all daily after sales post-paid services are met.
To ensure all services are done within agreed SLA.

Key Accountabilities

Attending all issues escalated to EBU support help desk within the agreed SLA
Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
To support Mpesa Billers desk when required

Core Competencies, Knowledge And Experience

Strong analytical skills
2+ years’ experience industry or functional experience.
Excellent communication skills
Strong stakeholder engagement
Strong customer service and customer satisfaction ethos. Delivering results.
Interpersonal skills
Excellent communication skills
Telecommunications experience would be advantageous.
Technical/professional Qualifications
Diploma in Business Administration, Economics, Marketing or its equivalent.

Skills

Ownership

Building Rapport

Resilience

Expert Advice

Expert Communication

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Job Opportunity at Vodacom, M-PESA: System Administrator

M-PESA: System Administrator

Vodacom

Dar es Salaam

Role purpose:

The administrator will responsible for general maintenance of the M-Pesa ecosystem. This will include end to end incident management from initial troubleshooting to root cause analysis to problem management. Implementation of security policies, patch management and user access management as per the Vodacom policies. This role responsible for designing and building modules and solutions based on the needs of business and IT.

Key accountabilities and decision ownership