Sales Team Leaders
Location
Other District Other Location
Description
Office Location: Dodoma town, Kondoa, Igunga, Mpwapwa, Chato, Mahenge, Newala
Reporting to: Zonal Sales Manager
Department: Sales
Description of core duties:
- Ensuring Sales reps retention – team attrition rate should be less than 15%
- Ensure that there is growth in the number of actual reps.
- Ensure that there is growth in the number of active reps.
- Ensure continuous and thorough training of sales reps through E-learning and working with the Training Manager. For them to master the product knowledge.
- Motivating, mentoring and ensuring high energy levels of the team members.
- Sales and recruitment target achievement.
- Sourcing for new business as a team.
- Ensure 95% collection rates in conjunction with report from Sales Reps Portfolio Performance from the Sales Analyst.
- Timely submission of reports that is sales, marketing and training reports.
- Master and ensure the use of Market force, E learning and Mambu in the team.
- People management regarding HR issues in the team via reports.
- Oversee the implementation of quality management system QMS in the team.
- Assessing Reps Presentations either through role play or actual performance in the field.
- Average reps score in random written /spoken test that is average performance should be at least 80%.
- Review of files from the sales reps before Data entry.
- Coordination of marketing activities in the team.
Description of minimum knowledge, skill and competency needed for the job
- At least a diploma in Business Administration or Sales and Marketing.
- At least 1 year experience in sales and leadership in financial institution
- Good leadership skills
- Ability to design business strategies
- Possess analytical skills
- Good communication, and reporting skills
- Ability to manage a team
Call Centre Supervisor
Location
Other Dar es Salaam District Dar Es Salaam
Description
Office Location: Head office-Kinondoni Dar es Salaam
Reporting to: Business Development Manager
Department: Sales
Description of core duties:
- Handling Incoming and Outgoing calls
- Documentation on information
- Reports on Client needs and how they were handled
- Handling Customer complaints
- Seeking customer feedback on the service they receive.
- Reminding clients on payment dates.
- Gathering info about Market trends e.g. how did the client find out about PCL
- Informing clients and Marketing about the Group’s new Products
- Liaising with Head Office and /branches
- Tele-marketing via outgoing calls
- Converting Incoming calls to sales
- Referring clients to our closest branches
- Training on – Customer Care, Telemarketing, discuss on non-work related matters
- Regular meetings to discuss how the dept is working, how customers are being served, any challenges and sharing info.
- Provide reports on the performance of the customer care centre and on market trends
- Giving feedback to Top Management on monthly sales done and assist them In budgeting.
- Reports on social media and Website and company feedback emails.
- Regular Updating the database
Description of minimum knowledge, skill and competency needed for the job
- At least a Bachelor Degree in Business Administration or Marketing.
- Experience in a call center or customer service environment.
- Knowledge of administration and clerical processes.
- Good data entry and typing skills.
- Listening skills.
- Verbal and written communication skills.
- Problem analysing and problem solving. Stress tolerance and reliance. Teamwork.
- Good computer and database skills
Zonal Sales Managers(3)
Office Location: Dodoma, Moshi or Tabora
Reporting to: Business Development Manager
Department: Sales
Description of core duties:
- Ensuring Sales reps retention
- Ensure that there is growth in the number of actual reps
- Ensure that there is growth in the number of active reps
- Ensure continuous and thorough training of sales reps through E-learning and Branch Managers,/Team leaders and working with the Training Manager.
- Motivation, mentoring and ensuring high energy levels of the teams in all the branches.
- Sales and recruitment target achievement
- Sourcing for new business in the region.
- Ensure 95% collection rates in conjunction with report from Sales Reps Portfolio Performance from the Sales Analyst.
- Ensure that Loan rejection rate is below 10% on a monthly basis.
- Timely submission of reports that is sales, tent, cycle plan & market penetration report and regional status reports.
- Maintaining Regional inventory/assets according to the existing lists.
- Oversee office operation and administrative functions to ensure compliance.
- Master and ensure the use of Market force in the region.
- People management regarding HR issues in the region via reports
- Oversee the implementation of quality management in the region.
Description of minimum knowledge, skill and competency needed for the job
- At least a Bachelor Degree in Business Administration or Marketing.
- 3 to 5 years’ experience in Sales in a Financial Institution or Microfinance industry
- Flexible to travel.
- Good leadership skills.
- Must be able to design business strategies.
- Possess analytical skills
- Good communication Skills.
- Reporting skills
- Ability to manage a team.
Applications should be sent to: [email protected]
