Jobs at EWURA, Senior Records Management Officer & Customer service Officer

Senior Customer Service Officer

The Energy and Water Utilities Regulatory Authority (EWURA) is an independent, World-Class Regulatory Authority responsible for licensing, tariff setting and quality of service regulation of the Electricity, Petroleum, Natural Gas and Water sectors. EWURA has the following vacancies for which suitably qualified Tanzanians are invited to apply.

LEGAL AFFAIRS

Post Title: Senior Customer Service Officer
Duty Station: EWURA Central Zone -Dodoma
Reports to: Zonal Manager

Senior Customer Service Officer will be primarily responsible for handling complaints from customers in the Zonal Office in accordance with the established guidelines and procedures.

Duties and responsibilities:

To receive record and manage complaints received in a zone.
To follow up and ensure that all received complaints are attended.
To follow up and ensure that all complainants receive feedbacks on their concerns within the prescribed time.
To undertake field visits to follow up on complaints.
To manage and store all received complaints.
To assist in facilitating public awareness campaigns on the Authority’s complaint handling facility.
To participate and provide inputs to consumer complaints hearing sessions.
To assist in providing customer service related inputs to drafting of various legal instruments.
To undertake any other duties as assigned by the supervisor.

Academic Qualifications and Experience:

The ideal candidate for this position should have the following qualifications and experience:

University Degree in Law, Business Administration, General Management, Economics or Engineering.
Possession of Master degree qualifications in relevant field mentioned above will be an added advantage.
Knowledge and Competence in Information and Communications Technology (ICT) application
Knowledge and familiarity in Regulated Sectors will be an added advantage
Possession of at least five (5) years’ experience in relevant fields.

Tenure and Remuneration

A competitive salary will be offered to the right candidates for the posts.
EWURA is an equal opportunity employer.
Staff will be employed on permanent and pensionable terms.

Mode of Application

Application letter with Curriculum Vitae (CV) including e-mail address or day time contact telephone number, together with photocopies of certificates and transcripts (certificates from Foreign Universities should be verified by The Tanzania Commission for Universities (TCU), Birth certificate, one passport size photo and names and contacts of three referees should be addressed to reach the under-mentioned by 25th October,2019.

All electronic applications should be channelled through [email protected] while hardcopies should be physically submitted to the Director General, EWURA Headquarters in Dodoma.

Only short-listed candidates meeting the above criteria will be invited for interview. Lobbying and canvassing for employment will not be entertained and may work to the candidate’s disadvantage. Application letter should be addressed to:

The Director General,

Energy and Water Utilities Regulatory Authority (EWURA)
4th Floor, LAPF House Makole Road,

P O Box 2857 DODOMA

Senior Records Management Officer

Post Title: Senior Records Management Officer

Duty Station: EWURA Head Office – Dodoma

Reports to: Human Resources & Administration Manager

Senior Records Management Officer will be responsible for monitoring records by ensuring its proper maintenance and retrieval.

Duties and Responsibilities:

To assist in managing all aspects of the registry functions, which includes.
Management of both electronic and physical public registers, open and confidential registry and library.
To supervise receipt, recording and filling of incoming and outgoing mails.
To keep public register, registry and library records in various forms.
To prepare and ensuring proper record management of files and other documents.
To establish and maintain appropriate information systems for keeping track of file movements.
To ensure information required by other officers is delivered in time.
To establish and maintaining library information system which shall include public and staff catalogue and archive materials.
To effectively supervise and guide staff member(s) reporting to the job position.
To undertake any other duties as assigned by the supervisor.

Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience.

Bachelor’s degree in records management, archive or library management.
Master’s degree in relevant field will be an added advantage.
Registration with a recognized professional body will be an added advantage.
Knowledge and Competence in Information and Communications Technology (ICT) application.
Possession of at least five (5) years’ work experience in the field.

Tenure and Remuneration

A competitive salary will be offered to the right candidates for the posts.
EWURA is an equal opportunity employer.
Staff will be employed on permanent and pensionable terms.

Mode of Application

All electronic applications should be channelled through [email protected] while hardcopies should be physically submitted to the Director General, EWURA Headquarters in Dodoma.

The Director General,

Energy and Water Utilities Regulatory Authority (EWURA)
4th Floor, LAPF House Makole Road,

P O Box 2857 DODOMA