Iringa Water Supply and Sanitation Authority (IRUWASA), Nafasi za kazi Iringa Water Supply and Sanitation Authority (IRUWASA)
Iringa Water Supply and Sanitation Authority (IRUWASA) is a Government Institution which has the duty of providing potable water and sanitation services at affordable prices to the residents of Iringa Municipality for enhancing their health and quality of life. In order to achieve the compact objectives, IRUWASA now seeks applications from suitably qualified Tanzanians who are self-motivated, hardworking, honest and committed to their work to fill the following positions: –
ASSISTANT CUSTOMER CARE OFFICER – (1 POST)
The successful candidate will report to the Head of Customer Care Section
Duties and Responsibilities
To assists in receiving and attending customers’ complaints and channel them to the respective departments for further action.
To assists in making follow-ups of customers’ complaints received and ensure that proper and timely remedial action is taken to provide the required services.
To assists in distributing publications and brochures bearing Authority’s business information.
To assist in ensuring all identified and approved vulnerable groups/ people such as the poor are provided with free water service.
To assist in ensuring that all new customers are registered to the database with accurate account information.
To assists in making sure that all authorized water reconnections are carried out on time as per Customers Service Charter.
To assists in making timely follow up of customers’ queries received by the Authority until their final settlement.
To develop individual performance objectives and targets in consultation with the immediate superior as part of performance agreement.
To prepare and submit weekly, monthly, quarterly and annual progress reports for activities that fall under his/her section.
To make sure that the call center is properly working.
To provide customer service information with regard to IRUWASA operations.
To identify and escalate priority issues regarding customer services.
To route calls to appropriate departments.
To make follow up on customer calls where necessary.
To keep records of all conversations at the call center database in a comprehensible way.
To complete call logs.
To perform other related duties as may be assigned by the respective Supervisor.
Academic Qualifications and Age Limit
Holder of Diploma or Ordinary Diploma NTA Level 6 in Business Administration, Marketing, Entrepreneurship, Mass Communication, Education from a recognized Institution.
Good interpersonal, communication skills and computer knowledge.
Age between 25 and 35 years.
Tenure of Appointment and Remuneration
According to IRUWASA Salary Scale : IWAS 4
Appointment will be on unspecified period of time.
GENERAL CONDITIONS
All applicants must be citizens of Tanzania.
Applicants must attach an up-to date Curriculum Vitae (CV) with reliable contacts, postal address, e-mail and telephone/mobile numbers.
Applicants should indicate names and contact addresses of at least three referees.
Applicants must attach their relevant copies of academic certificates, professional certificates and birth certificates.
Only short listed candidates will be contacted for an interview.
MODE OF APPLICATION
All applications should be sent to IRUWASA by hand, registered post, EMS and DHL not later than 24th October, 2019.
All applications should be addressed to:-
The Managing Director,
Iringa Urban Water Supply and Sanitation Authority,
P.O. Box 570, IRINGA.
NOTE:WOMEN ARE HIGHLY ENCOURAGED TO APPLY.
DRIVER GRADE II – (2 POSTS)
The successful candidates will report to the Head of Administration Section
Duties and Responsibilities
To check the functioning of the vehicle engine and other accessories before driving.
To drive properly any type of vehicle being assigned.
To ensure that the vehicle assigned to him/her is always clean, in good running condition and is parked at a safe authorised place with all the tools entrusted to him/her.
To undertake vehicle services as scheduled.
To report without delay any detected fault or defect on the motor vehicle.
To certify that repairs and maintenance carried out on the vehicle are of adequate standards.
To make sure that the vehicle is used only on assigned duties and keeps log book and time when he/she is on duty.
To ensure that the vehicle is always having necessary items as required by Law,including valid insurance cover, fire guard/ extinguisher, triangle, first aid kit etc.
To maintain disciplined behaviour and proper conduct in rendering services to his/her officers and other employees in general.
Academic Qualifications,Working Experience and Age Limit
Holder of Form IV or VI Certificate.
A valid class “C” driving license issued by relevant Authority.
The person must have driving training certificate from National Institute of Transport (NIT).
Possession of Trade Test Grade II in Motor Mechanics from the Vocational Education Training Authority (VETA), Chuo Cha Ujenzi or National Institute of Transport will be an added advantage.
The person must have at least one year working experience.
Age limit between 25 and 35 years.
Tenure of Appointment and Remuneration
According to IRUWASA Salary Scale : IWAS 1
Appointment will be on unspecified period of time.
GENERAL CONDITIONS
All applicants must be citizens of Tanzania.
Applicants must attach an up-to date Curriculum Vitae (CV) with reliable contacts, postal address, e-mail and telephone/mobile numbers.
Applicants should indicate names and contact addresses of at least three referees.
Applicants must attach their relevant copies of academic certificates, professional certificates and birth certificates.
Only short listed candidates will be contacted for an interview.
MODE OF APPLICATION
All applications should be sent to IRUWASA by hand, registered post, EMS and DHL not later than 24th October, 2019.
All applications should be addressed to:-
The Managing Director,
Iringa Urban Water Supply and Sanitation Authority,
P.O. Box 570, IRINGA.
NOTE:WOMEN ARE HIGHLY ENCOURAGED TO APPLY.
SALES ASSISTANTS – (6 POST)
The successful candidate will report to the Head of Sales Section
Duties and Responsibilities
To participate in reading customer water meters for preparation of water bills.
To participate in distributing water bills to customers as requested by the supervisor.
To make follow up of revenue collection from unsettled water bills.
To participate in monitoring, aging and follow up of long overdue debts.
To assist the Supervisor in handling of illegal accounts and following up settlement.
To participate in the implementation of credit policy and procedures.
To participate in customers visitation and monitoring of compliance of credit policy.
To make follow up of illegal connections.
To correct customer water bills wherever necessary.
To advise the customer on information relating to their water bills.
To keep customer water bill records.
To report any data abnormalities to be found at customers’ premises
To receive and attend customer complaints and channel them to the respective section.
To perform other duties as may be assigned by the respective Supervisor.
Academic Qualification and Age Limit
Holder of Form IV/VI Certificate of Secondary Education and who has attained A Certificate in Business Administration, Marketing, Procurement and Supplies Management or Logistics Management, Information Technology, Computer Science, Accounts, Statistics
He or she must be computer literate.
Age between 20 and 30 years.
Tenure of Appointment and Remuneration
According to IRUWASA Salary Scale : IWAS 3
Appointment will be on unspecified period of time.
GENERAL CONDITIONS
All applicants must be citizens of Tanzania.
Applicants must attach an up-to date Curriculum Vitae (CV) with reliable contacts, postal address, e-mail and telephone/mobile numbers.
Applicants should indicate names and contact addresses of at least three referees.
Applicants must attach their relevant copies of academic certificates, professional certificates and birth certificates.
Only short listed candidates will be contacted for an interview.
MODE OF APPLICATION
All applications should be sent to IRUWASA by hand, registered post, EMS and DHL not later than 24th October, 2019.
All applications should be addressed to:-
The Managing Director,
Iringa Urban Water Supply and Sanitation Authority,
P.O. Box 570, IRINGA.
NOTE:WOMEN ARE HIGHLY ENCOURAGED TO APPLY.
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