Shop Manager(s) 5 Posts
Departments: Operations
Locations: Dar and Regions
Reports To: Operation manager/director
StarTimes Group was founded in 1988. It is the most influential system integrator, technology provider, network operator, and content provider in China’s television broadcasting industry, and is on its way to become a media group with global influence.
With a global vision, StarTimes began to expand its business to Africa in 2002, and has been working closely with African governments to jointly promote digitalization and informatization. To date, StarTimes has established subsidiaries in more than 30 African countries, including Rwanda, Nigeria, Kenya, Tanzania, Uganda, Mozambique, Guinea, D.R.C., South Africa， etc., and has started operations in some of them. With nearly 12 million DTV subscribers and 14 million OTT subscribers, StarTimes has now become the fastest-growing and the most influential digital TV operator in Africa.
JOB OBJECTIVE:
To ensure smooth and efficient operations of the Operation department at the shop/Business halls by ensuring that service rendered to customers meet and exceed Customers’ expectations according to Company’s policies and procedures. Also to assist the Operations Director with any issues related to the Operation Department
DUTIES AND RESPONSIBILITIES
- Responsible for sales volume and growth of the shop
- Stock taking and cash management at the shop
- Oversee all activities related to the shop in accordance to the company policies and procedures
- Ensure that the shop is always clean and tidy
- Supervision and performance management of CSR’s
- Deal with customer directly and deal with any customers that may be escalated by CSR’s as necessary
- Ensure that all equipments and devices in the shop are in good working order
- Ensure that there are enough materials in the shop for effective running (stationery, cleaning materials, etc.)
- Communicate any problems or issues to upper management or other departments
- Prepare daily, weekly, monthly reports for upper management
- Ensure that any correspondence received is dealt with in an appropriate and timely manner
- Schedule and chair meetings as appropriate (daily, weekly or monthly)
- Monitor business volumes in the shop and organize staff schedules accordingly
- Groom, motivate and manage all staffs in the shop work for business result
- Customer satisfaction
- Any other tasks assigned by the upper management
Qualification
- At least bachelor degree in business related studies
- Experience on related field is an added advantage
- Computer skills (basic knowledge)
- Sales skills required
Send your application’s to: [email protected]
Deadline: send CV by 27th March 2020
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